Cancellations, Reschedules & Refunds
Cancellations Policy
- A cancellation fee of Rs 1000 applies to any reservation cancellation, regardless of the reservation date or the cancellation date.
- Cancellations made 15 days or more before the trip start date will incur no cancellation fee.
- Cancellations made 7-9 days before the trip start date will incur a cancellation fee of 25% of the booking value.
- Cancellations made 3-6 days before the trip start date will incur a cancellation fee of 50% of the booking value.
- Cancellations made 0-2 days before the trip start date will incur a cancellation fee of 100% of the booking value.
- In the case of a No-Show, no refunds or rescheduling will be provided.
- For reservations made for special events such as "New Year’s Eve," "Christmas," or festivals, cancellations and rescheduling are not permitted.
Rescheduling Policy
- Guests can reschedule their reservation free of charge if the request is made at least 7 days before the original check-in date.
- Each reservation can be rescheduled only once.
- Rescheduling is subject to room availability on the desired new dates.
- The rescheduled check-in date must be within 90 days of the original check-in date.
- At the time of the rescheduling request, customers must settle 100% of the package amount.
- Rescheduled reservations cannot be canceled or further rescheduled.
- Rescheduling for reservations made during special events (such as New Year’s Eve, Christmas, or festivals) and peak seasons is not permitted.
- In case of a no-show on the rescheduled date, no refund or further rescheduling will be offered.
- In the event of unforeseen circumstances such as natural disasters or government restrictions, guests may be offered a credit voucher for future stays instead of a rescheduling option.
Refund Policy
- Cancellations made 15 days or more before the check-in date will receive a full refund.
- Cancellations made between 3 to 14 days before the check-in date will receive a 25% to 50% refund of the booking amount.
- Cancellations made less than 2 days before the check-in date will not be eligible for a refund.
- In case of a no-show, no refund will be provided.
- For bookings made during special events such as New Year's Eve, Christmas, or festivals, cancellations and rescheduling are not permitted, and no refund will be provided.
- A standard cancellation fee of Rs 1000 applies to all cancellations, irrespective of the reservation and cancellation date.
- All refunds will be processed within 3 to 7 working days from the date of cancellation.
- Refunds will be credited back to the original payment method used for the booking.
- In case of cancellation due to unforeseen events such as natural disasters, government restrictions, or other force majeure circumstances, the resort will offer a credit voucher for future stays instead of a monetary refund.
- If guests decide to check out earlier than the scheduled departure date, no refund will be provided for the unused nights.